Home :: Terms & Conditions

Terms & Conditions

TERMS & CONDITIONS

The Seller

Imaginative Icing Ltd (our company Number is 4838610)
Our registered office is at 22 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AT

VAT No:499303903
VAT is applied to the relevant items at the prevailing uk rate,
a VAT invoice can be provided on request

Payment Terms

Full Payment is required when placing your order

Expiry date on payment card

Please check that the expiry date on your payment card is after the anticipated dispatch of your order. Payment is taken at the time of dispatch and if your card has expired, we will not be able to fulfill your order until we have contacted you, which will cause delay.

Cancelling an order

If you need to cancel or change your order, please call 01723 378116 or 01723 341874 within 24 hours of placing your order, otherwise your order may have been processed.

Delivery

We aim to despatch orders within 7 working days (Saturday, Sunday and Bank Holidays are not counted as working days).

If for some reason you do not receive your parcel within 10 working days, please contact us. We make every effort to deliver goods within the estimated time scales. Please be aware that delays are occassionally inevitable due to busy periods and unforseen factors.

Next day Delivery

The cost of this service is 6.50 extra per parcel in addition to our normal postage and packing charge.

Monday to thursday

Please place your order before 9:00am for next day delivery

Fridays

Please place your order before 9:00am for delivery the following Monday

We cannot make deliveries at weekends.

Orders placed after 9:00am on a Friday will be delivered the following Tuesday.

All these parcels will need to be signed for on delivery.

Unfortunately this next day delivery is not available for customers in Northern Ireland, Scottish Highlands and Islands, Isle of Man, Isle of Scilly and Channel Islands.

Please note that next day delivery is not guaranteed to certain remote areas. These deliveries will be completed by the next possible day.

Postage and Packing charges

UK Mainland & lowland Scotland

There is a standard charge per parcel regardless of size of 3.95

Northern Ireland, Highlands, UK Islands, Europe and overseas

These will be charged at cost, subject to a minimum charge of 3.95, we will inform you of the charge if it is more than this before dispatch of your goods. All parcels will be dispatched the most economical way.

Returns

We are happy to refund or exchange items as long as they are returned to us in perfect condition.

Faulty goods

Please inform us within 7 days so arrangements can be made for return or replacement.

Please note the following items are not returnable

Cut lengths of ribbon or banding, personalised items, and edibles, unless faulty or sent in error by us.

Privacy and security

Your payment card and personal information will be treated with safety security and confidentiality. We use the secure socket layer (ssl) encryption method(when in use you will see the padlock sign). This is the recognised standard for secure transactions.

Imaginative Icing Ltd will not request information that is escessive for our purpose, and we will try with your help, to keep any information we hold uptodate and accurate. Any information we store that is no longer relevent will be deleted after a reasonable time.

Copyright

You may download, or print a single copy from our website for your own non-commercial viewing offline. The written, photographic and audio content of our website is copyright property and may only be used with our written permission. Please remember it is unlawful to use any trademark without authorisation.

Changes and ammendments

We may, from time to time, update our terms and conditions and other aspects of our website.